Canada's OEM
plants call.
We answer.
When any of Ontario's 8 OEM assembly plants raises a quality concern, IDS places an experienced liaison at the customer interface — so you respond in hours, not days.
Canada — 8 Active Assembly Plants
A Canadian OEM calls with a quality concern. IDS responds.
IDS takes the call and gathers the facts immediately
Ontario liaison contacts plant personnel — same day
On-site investigation, containment, and reporting begin
You get real-time updates before the OEM escalates
Plants We Serve
More than an inspector.
Your voice at every Canadian OEM plant.
We give T1, T2, and T3 suppliers the plant-facing representation they need when an OEM relationship is on the line.
Quality Liaison Support
Ontario-based liaisons placed at or near all 8 assembly plants — to represent your interests, communicate in real time, and prevent escalation before it starts.
Same-day response across all 8 Ontario assembly plants.
Founded in Ontario, IDS has built direct relationships at every major Canadian assembly plant. When your product is on the line, we can be there.
Launch Coordination
During launches, engineering changes, and ramp-up periods, IDS coordinates schedules, manages plant communication, and resolves concerns before they threaten production readiness.
Containment & Inspection
When suspect material is at a customer facility, IDS organizes immediate containment, sorting, inspection, and documentation — with real-time reporting to your team.
Quality Management
Protect supplier scorecards and customer relationships through structured quality management, corrective-action support, and documented issue tracking.
From your call to boots on the Canadian plant floor.
Emergency Call Received
Your team or the OEM plant contacts IDS. We immediately collect the part number, plant location, concern, contact person, and current production impact.
Triage & Scope Definition
IDS determines what's needed: liaison only, on-site investigation, containment, sorting, inspection, launch support, or multi-shift resident coverage.
Ontario Liaison Dispatched
The right IDS quality professional — by location, skill set, and OEM familiarity — is assigned and contacts plant personnel to confirm the concern.
On-Site Investigation
IDS confirms defect criteria, boundary samples, inspection standards, and suspect-material location. Containment begins — the customer sees an immediate, professional response.
Real-Time Reporting
Your team receives shift summaries — quantities inspected, accepted, rejected, defect photos, immediate risks, and next actions — before the plant escalates.
Closeout & Ongoing Support
IDS provides final documentation, customer sign-off, and an ongoing support plan if resident representation or continued monitoring is needed.
When an OEM plant raises a concern, every hour matters. IDS is built to respond immediately — gathering facts, reaching the customer, and beginning containment before it becomes an escalation.
OEM Emergency Protocol
24/7 call response available
Someone is available to answer and triage emergency calls around the clock. Office hours are Mon–Sat 8AM–5PM EST; urgent deployment is arranged by need.
+1 905-260-778820 years of trust
built across Canada, plant by plant.
IDS started in 2005 at GM Oshawa and has grown by word of mouth into Canada's leading automotive quality liaison. Suppliers trust us because we understand every active Canadian assembly plant first-hand.
Years in Canadian Automotive
Founded Ontario 2005
Active Assembly Plants Served
All Canadian OEMs
Canadian OEM Relationships
GM · Stellantis · Toyota · Honda · Ford
Emergency Response
Call answering available
“We chose to work with IDS because is a company that offers a fast and efficient service. Their personnel is always in the loop of the activities happening at the plant and our customers.”
Magna International Inc.
Tier 1 Automotive Supplier
Aurora, Ontario
Ontario-Born, Canada-Wide
Founded at GM Oshawa, IDS has built direct relationships with personnel at all 8 Canadian plants — so they call us first, before a concern becomes a formal complaint.
Canadian Supplier Representation
We provide qualified quality professionals who understand Ontario OEM culture, APQP expectations, and how to communicate with every major automaker.
All 8 Plants. One Call.
Wherever your concern is across the 8 Canadian plants, IDS has the local presence to respond the same day.
20 Years of Integrity: The Journey of IDS Inc.
Integrity Driven Solutions was founded on a simple purpose: honest, reliable support built on the values that made me successful in the field — as both a liaison and a manager. From day one, every client has received genuine, results-driven service.
For 20 years we've grown not through aggressive marketing, but through word of mouth and the trust of our clients. At the heart of it is one commitment: protecting our clients' interests through clear, strong communication.
What started in 2005 at the Oshawa Truck and Car Plant now supports clients across North America, Africa, South America, Europe, and Asia. Today we're pairing our proven methods with software intelligence — giving clients real-time data and greater control over their operations. When integrity and service drive a company, success follows.
Greg Phillippe
CEO & Founder
Integrity Driven Solutions Inc.
When silence costs
more than a call.
Every hour without a credible response is an hour the OEM builds a case against you. IDS gives you a trusted voice at the customer interface — at any of the 8 Canadian plants — immediately.
Office Hours
Mon–Sat · 8AM to 5PM EST
Emergency Line
24/7 Response Available
HQ
Orono, Ontario, Canada 🍁
All 8 Active Canadian Assembly Plants
Common first call to IDS from a Canadian supplier:
"GM Oshawa has a quality concern at the plant — we need someone there today."
"Stellantis Windsor is stopping our parts. We need a Canadian liaison now."
"We are launching at Toyota Woodstock next month and have no local rep."
"Honda Alliston flagged a defect. We need containment started immediately."
"Ford Oakville is escalating — we need an Ontario-based quality professional on-site."